hello@dulonode.com

If you encounter issues related to your subscription, payment, or billing, please ensure the following:

• Verify that your payment method is up to date. Expired or invalid payment methods can cause interruptions.
• Check your subscription status in the DuloNode Hub node properties. You can upgrade, change, or cancel your plan directly there.
• For additional help, contact our support team at hello@dulonode.com.

Our team will assist with resolving payment failures, subscription upgrades, or invoice requests.

Facing problems logging into your account or managing account settings? Follow these steps:

• Ensure you are using the correct email and password.
• If you are unable to verify your account, check your email (including spam folders) for the verification code.
• Account linking issues in Alexa? Ensure your DuloNode email and password match what you use in the Alexa app.

Still experiencing issues? Reach out to us at hello@dulonode.com, and our team will help resolve your login or account-related problems.

For technical issues with DuloNode, or Alexa integration, consider these steps:

• Check your internet connection. An active connection is required for communication with the Alexa Skill.
• Ensure the DuloNode Hub node is properly configured with your email and password.
• Verify that devices are deployed correctly in Node-RED and are discoverable in Alexa.
• Review output status messages of DuloNode Hub with the help of the debug node.

For further assistance, send detailed information about the issue, including logs and screenshots, to hello@dulonode.com. Our team will guide you through troubleshooting steps.